Professional Summary
Experienced in IT/Service Management, proficient in Cyber Security and Service Management. Seeking an internship to expand professional experience.
Work Experience
Service Management Professional
Michigan Tech Information Technology – Houghton, MI
December 2023 to Present
- Collaborates across divisions to ensure system stability and effective deployment, both remotely and in person.
- Specializes in remote software installation, hardware discovery, and efficient ticket handling and management.
Maintenance Technician
Jiffy Lube – Shelby Charter Township, MI
February 2023 to July 2023
- Performed oil changes, tire rotations, brake jobs, and other routine maintenance on customer vehicles.
Crew Member
McDonald's – Shelby Charter Township, MI
December 2020 to November 2022
- Versatile team member with experience in cleaning, cooking, and operating registers.
- Extensive background in customer service, including expertise in de-escalation techniques.
Education
Bachelor's degree in Information Technology
Michigan Technological University – Houghton, MI
August 2023 to Present
Expected Graduation: December 2028
Skills
- Service Management
- Microsoft Office Suite
- Cyber Security
- Ticket Management
- Software Deployments (Remote and In person)