SECURING & OPTIMIZING DIGITAL ENVIRONMENTS.
PROFILE SUMMARY
A dedicated IT professional with hands-on experience in service and security management. My focus is on leveraging technical skills to solve complex problems, enhance system stability, and contribute to a forward-thinking team. I am actively seeking an internship to apply my knowledge in a dynamic professional setting.
WORK EXPERIENCE
SERVICE MANAGEMENT & HELP DESK // MICHIGAN TECH IT
2023 - PRESENT
Managed and resolved an average of 20+ help desk tickets daily, specializing in remote software installation, hardware diagnostics, and cross-divisional collaboration to ensure system stability and effective software deployment.
MAINTENANCE TECHNICIAN // JIFFY LUBE
2023
Executed routine vehicle maintenance, including fluid changes and tire rotations, in a fast-paced team environment.
PROJECTS
Image Intensifier Simulation Program
Developed a Bare-Bones Image intensifier Simulator that takes user inputs (SN/R and Resolution) and renders an image
ADVANCED EBAY API INTEGRATION
Developed a simple EBay search “bot” to take in search queries and output results without the actual site needed, improving user experience.
EDUCATION
MICHIGAN TECHNOLOGICAL UNIVERSITY
EXPECTED GRADUATION 2027
Pursuing a Bachelor of Science in Information Technology with a minor in Cybersecurity. Focused coursework includes network architecture, ethical hacking, and systems administration.
SKILLS
TECHNICAL
Service Management · Ticket Resolution · Cybersecurity Principles · Software Deployment · Network Diagnostics · Active Directory · Microsoft Office Suite
PROFESSIONAL
Effective Communication · Problem Solving · Team Collaboration · Leadership · Time Management